Returns & Exchanges

We want you to love your Jones Road products, but we understand that finding the perfect shade or formula can take time. If you are not completely satisfied, we offer free returns and exchanges on all orders within 30 days of purchase.

1

Visit the Returns Portal

Head to our online returns center and enter your order number and zip code to start the process.

2

Select Your Items

Choose the specific products you wish to return or exchange and provide a brief reason to help us improve your experience.

3

Print Your Label

Download and print your prepaid shipping label, then securely package your items in their original box or a similar mailer.

4

Drop Off and Refund

Drop your package at the designated carrier location; once received at our warehouse, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing