Frequently Asked Questions
Everything you need to know about Jones Road products, shipping, and more.
What is the shelf life of Jones Road products?
Most of our products have a shelf life of 12 months after opening. We recommend storing them in a cool, dry place away from direct sunlight.
Are Jones Road products clean and cruelty-free?
Yes, we follow a strict clean beauty protocol. Our products are formulated without parabens, phthalates, or sulfates, and we never test on animals.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress.
What is your return policy?
We want you to love your purchase. If you are not satisfied, we offer returns or exchanges on most products within 30 days of the delivery date.
Do you ship internationally?
Currently, we ship to the United States, Canada, and the United Kingdom. We are working hard to expand our shipping destinations in the near future.
How do I choose the right shade of Miracle Balm?
We offer a Shade Finder quiz on our website to help you select the perfect match based on your skin tone and desired level of tint.